Support services available to seafarers anywhere in the world
Free, confidential, multilingual helpline for seafarers and their families available 24 hours a day, 365 days per year facilitated by the International Seafarers’ Welfare and Assistance Network (ISWAN). Available via telephone; email, Facebook, Skype, Vyber and via callback (see website above). Direct dial: +44 20 7323 2737. Freephone: 0800 7323 2737 Email: email@example.com or Skype: info-seafarerhelp.org
Directory of seafarers' centres worldwide
ISWAN has also compiled this useful directory of all seafarer centres worldwide (also available using the Shore Leave app - see below). Includes details of the facilities and services on offer at each centre, opening times, plus contact details for chaplains/ship visitors.
Apostleship of the Sea
International maritime charity Apostleship of the Sea offers confidential advice and support via this link. Alternatively, a list of its chaplains' contact details can be found here.
iCALL Help Line
Synergy Group's iCALL helpline provides mental health support for sea- and shore-based maritime personnel. It is mainly aimed at Indian nationals but is accessible to all. The service is free and available in nine different languages (English, Hindi, Marathi, Gujarati, Bengali, Tamil, Telugu, Sindhi and Kutchi). Telephone: (+91) 022-2552-1111 (Mon-Sat 8AM to 10PM - India time). Also accessible via email on firstname.lastname@example.org or via chat on the nULTA app.
The Samaritans of Singapore
SoS operates a free 24-hour helpline: (+65)-62214444. You can also email: email@example.com
The Samaritans of Hong Kong
SoHK operates a free hotline: (+852) 2896 0000. Volunteers answer calls in English, but most also speak Cantonese and Mandarin, and other languages.
The US National Suicide Prevention Lifeline
For those in the US, the Lifeline operates a national network of local crisis centres that provide free and confidential emotional support to people 24 hours a day, 7 days a week. English-language helpline: (001) 1-800-273-8255. Spanish-language number: (001) 1-888-628-9454. Both numbers are toll-free.
Manila Lifeline Center
Suicide prevention hotline in the Philippines: (+63) 2 896-9191 or (+63) 917 896-9191.
ISWAN Seafarers' Health Information Programme
ISWAN has produced numerous free guides on many different aspects of mental wellness. ISWAN's 'Steps to Positive Mental Health' document is of particular interest and is available in Arabic, Chinese, Filipino, Hindi, Russian and Spanish, as well as English.
Guidelines to Shipping Companies on Mental Health Awareness
Jointly developed by the UK Chamber with Nautilus and RMT, these guidelines are aimed at shipping companies who want to better support their workforce. [Direct download here, PDF, 26.8MB]
Caring for Seafarers’ Mental Well-being
Developed by The American Club and Seamen's Church Institute, this guide is intended to help seafarers and others identify common psychological reactions to traumatic events and acute stress, and to assist them through early intervention techniques. It is available in English, New Mandarin, Traditional Mandarin and in Russian.
Seafarers’ Mental Health and Wellbeing training package
KVH Videotel has released this free training package, which includes a 23-minute-long video, which is intended for all crew. The learning objectives are: awareness of the impact that mental health and wellbeing issues can have; how to improve these issues using practical tools and strategies; recognising signs of poor mental health and what to do about it; how to find appropriate shore support when needed.
Human Rights At Sea - free educational materials
The Human Rights At Sea campaign has made a series of educational videos that cover the relevant laws and regulations that are applicable to seafarers and maritime business.
Wellness at Sea
The Sailors' Society's Wellness at Sea app is broken down into five key elements of all-round well-being: social, emotional, physical, intellectual and spiritual wellness. The app allows the seafarer to track their progress whilst onboard ship and provides information on ports and countries along with contact details for chaplains.
The ITF Seafarers' Trust's Shore Leave app aims to help crew members to make the most of their limited free time in port. The free app includes contact details for seafarers’ centres worldwide, which are accessible while offline. It also includes all the contact details for the 24/7 ISWAN Seafarers Help service.